• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-26-2022 11:12 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-f1000 (2L1A9AV)
Operating System: Microsoft Windows 11

my new hp 14s-fq1xxx laptop is overheating when I play even simple games

I can also hear fan sound after I exit a game loud for a while, laptop is still under warranty should I go to repair centre I am afraid my parts would be changed.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2022 05:25 AM

HP Recommended

Hello @Raju_1234 

 

(1) The <idle> temperatures are ok.

 

(2) The fan is dynamically controlled via a temperature sensor, so it is normal that the fan spins faster or slower. The fan outlets on the notebook should be free. If you have higher outside temperatures, you should also use a cooling pad:

-> Best laptop cooling pad 2022: top picks for keeping your laptop cool

 

(3) Click on the battery/power icon, what position (performance setting) does the slider has ?

 

ub6424_1-1661599443017.png

 

 

 

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9

‎08-26-2022 07:37 PM - edited ‎08-26-2022 07:37 PM

HP Recommended

Hello @Raju_1234 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshots

 

(3) Please report your results

Was this reply helpful? Yes No

‎08-27-2022 04:01 AM

HP Recommended

hello should i post screenshot here in reply

Was this reply helpful? Yes No

‎08-27-2022 04:20 AM

HP Recommended

Hello @Raju_1234 

sure, click toolbar icon "Insert Photos"

ub6424_0-1661595590975.png

 

Was this reply helpful? Yes No

‎08-27-2022 04:34 AM

HP Recommended

Screenshot (15).pngScreenshot (14).pngScreenshot (12).png

Was this reply helpful? Yes No

‎08-27-2022 04:46 AM

HP Recommended

Hello @Raju_1234 

 

We need the check CPU and GPU temperatures ...

 

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

 

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

 

(3) Please report your results

Was this reply helpful? Yes No

‎08-27-2022 05:11 AM

HP Recommended

is it correct?

Screenshot (18).pngScreenshot (16).png

Was this reply helpful? Yes No

‎08-27-2022 05:25 AM

HP Recommended

Hello @Raju_1234 

 

(1) The <idle> temperatures are ok.

 

(2) The fan is dynamically controlled via a temperature sensor, so it is normal that the fan spins faster or slower. The fan outlets on the notebook should be free. If you have higher outside temperatures, you should also use a cooling pad:

-> Best laptop cooling pad 2022: top picks for keeping your laptop cool

 

(3) Click on the battery/power icon, what position (performance setting) does the slider has ?

 

ub6424_1-1661599443017.png

 

 

 

Was this reply helpful? Yes No

‎08-27-2022 07:10 AM

HP Recommended

its balanced

Was this reply helpful? Yes No

‎08-27-2022 09:10 AM

HP Recommended
@Raju_1234 wrote:

its balanced

That's ok.

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.