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‎04-10-2020 12:09 AM - edited ‎04-10-2020 12:10 AM

HP Recommended
Product: P6M78PA#ACJ

Model number- 15-ac173TU

 

 

My power button is not working from yesterday. So it is not turning on. I

 

I have tried every possible means to know whether the problem lies in battery or something other.

But the battery is alright according to me.

 

 

Please help me because due to lockdown I can't approach to the service centre.

 

 

 

I think problem lies in power button itself.

Tags (1)
1 REPLY 1

‎04-14-2020 06:30 PM

HP Recommended

@Vishal2000,

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Do you see any lights on the computer when you press the power button?
  • Were you having any issues with the power button earlier?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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