my printer stopped printing in color

[fightingterp197]

about a month ago....my printer stopped printing in color (there is no option on my printer scene to select color....AND...all my websites no longer remember my userids and passwords!

[A_Gayathri]

Hi @fightingterp197,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing two separate issues: your HP ENVY Photo 7155 printer not printing in color and your browser not remembering your user IDs and passwords. Let's tackle them one by one.

HP ENVY Photo 7155 Printer Not Printing in Color

Check Ink Cartridges:

• Make sure the color ink cartridges are properly installed and have enough ink. Replace any empty or low cartridges.

Print Head Cleaning:

• Run the print head cleaning utility from the printer’s control panel or through the HP Smart app on your computer.

Print Settings:

• Ensure that the print settings on your computer are set to print in color.
  • Go to Control Panel > Devices and Printers.
  • Right-click on your HP ENVY Photo 7155 and select Printing Preferences.
  • Make sure Color is selected under the Paper/Quality or Color tab.

Printer Driver Update:

• Make sure your printer drivers are up to date. You can download the latest drivers from the HP Support website.

Reset the Printer:

• Sometimes, resetting the printer can solve issues. Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on.

Websites Not Remembering User IDs and Passwords

Browser Settings:

• Ensure that your browser is set to save passwords and form data.
  • For Chrome: Go to Settings > Autofill > Passwords. Make sure Offer to save passwords is turned on.
  • For Firefox: Go to Settings > Privacy & Security > Logins and Passwords. Make sure Ask to save logins and passwords for websites is checked.
  • For Edge: Go to Settings > Profiles > Passwords. Make sure Offer to save passwords is turned on.

Clear Cache and Cookies:

• Sometimes, clearing your browser's cache and cookies can resolve issues with saved passwords.
  • For Chrome, Firefox, and Edge, you can usually find this under Settings > Privacy and Security > Clear Browsing Data.

Browser Extensions:

• Disable any browser extensions that might interfere with password saving. Sometimes extensions like ad blockers or privacy tools can prevent passwords from being saved.

Sync Settings:

• Ensure that your browser's sync settings are turned on if you're using browser accounts to sync passwords across devices.

Refer to this document: HP ENVY Photo 7155 All-in-One Printer User manual

HP ENVY Photo 7100, 7800 printers - Color or black ink not printing, other print quality issues

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[fightingterp197]

neither of your solutions worked....more info on my printer problem....all test pages print in color...all Word, Excel, etc print in gray scale

as for websites remember my userid, your fix made no difference at all

[A_Gayathri · Accepted solution]

Hi @fightingterp197,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!