my touchpad is not working

[kadambari]

I am not able to see or use my cursor of the mouse.

[Max3Aj]

@kadambari, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear you're having trouble with your touchpad. Let's try a few steps to get it working again:

Check Touchpad Settings

• Press Windows + I to open Settings.
• Navigate to Bluetooth & devices > Touchpad.
• Ensure the Touchpad toggle is turned ON.

Update Touchpad Drivers

• Press Windows + X and select Device Manager.
• Expand Mice and other pointing devices.
• Right-click on your touchpad device (e.g., Synaptics, ELAN) and select Update driver.
• Choose Search automatically for drivers.

Perform a Hard Reset

• Turn off your notebook.
• Disconnect the AC adapter.
• Press and hold the power button for 15 seconds.
• Reconnect the AC adapter and turn on your notebook.

Run HP PC Hardware Diagnostics

• Turn off your notebook.
• Turn on your notebook and immediately press Esc repeatedly.
• Press F2 for System Diagnostics.
• Select Component Tests > Mouse/Touchpad and follow the on-screen instructions.

Install Latest Drivers from HP Support

• Visit the HP Support website.
• Enter your notebook model and download the latest touchpad drivers.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support