my usb ports not working windos 10 64 bit

[tiger304]

hello

all my usb ports not working on windows 10 64 bit ! i dont know if this problem hardware or software please help me to solve my problem 

its never detect any usb device i don't know why ? i removed it and reinstall it again but not working i cannot use my usb flashes or connect my phones do you this this problem from hardware or software? please help me fix it 

[tiger304]

up up

[The_Fossette]

@tiger304,

Welcome to the HP Support Community!

I reviewed your post and I understand that the USB ports on the computer are not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Reinstall device drivers

1. Download the latest drivers for your USB device and install it. If there are no new drivers available just continue with the next step.
2. Open Device Manager. You can do that by pressing Windows Key + X and choosing Device Manager from the list.
3. Locate the device driver and right click it.
4. Choose Uninstall device to remove the driver.
5. Restart your computer.

2. Change Power Management settings for USB Controller

If USB is not working on your PC, you can fix it by changing your Power Management settings. To do that, follow these steps:

1. Open Device Manager.
2. Find Universal Serial Bus controllers section and expand it.
3. Right click each driver named USB Root Hub and select Properties.
4. Go to Power Management tab. Make sure that Allow the computer to turn off this device to save power is not checked. If it’s checked, uncheck it. Click OK to save the changes.
    
5. Repeat the process for all USB Root Hub drivers.
6. Restart your computer.

3. Uninstall the USB Controller

Many users reported that USB is not working, and to fix this issue, you just need to reinstall USB Controller by doing the following:

1. Open the Device Manager.
2. Find Universal Serial Bus controllers and expand it.
3. Right click the first driver in the Universal Serial Bus section and click Uninstall.
4. Repeat the process for all drivers in the Universal Serial Bus section.
5. Restart your computer.

4. Turn off fast startup

Some users report that Windows 10 is booting too quickly and therefore there’s not enough time for external devices to be detected before the system boots.

If USB is not working, you just need to disable Fast Startup, and you can do so by following these steps:

1. Open Control Panel and choose Power Options.
2. On the sidebar on the left click Choose what the power button does.
3. Click Change settings that are currently unavailable.
4. Under the Shutdown settings find the Turn on fast startup and uncheck it. Now click Save changes and you’re done.

According to some users, you might be able to fix this problem simply by disabling USB selective suspend feature. To do that, follow these steps:

1. Open Power Options and click Change plan settings next to your currently selected plan.
2. Now click on Change advanced power settings.
3. Navigate to USB settings and set USB selective suspend setting to Disabled. Click Apply and OK to save changes.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[tiger304]

Thanks for help but nit working i removed windows 10 and installed now windows 8.1 64 but i dont find any update for my labtob in hp website i only see drivers to download for windows 10 64  where is the  drivers for windows 8.1  64 bit please? 

[The_Fossette]

@tiger304,

There are no drivers available for Windows 8 for your computer. I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Chees!