• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hello HP Forums!

 

I would truly apprciate if someone can help me with this issue.

 

I have a  Compaq Presario CQ57-339WM

 

 

Hard drive failed and replaced. Windows 7 64 installed.

 

I found all the drivers here, excpet for the intergrated Graphic chipset.

 

I am getting the yellow question mark for "SM BUS CONTROLLER"

 

I tried the Chipset and graphic drivers  on HP, but neither will work.

 

Chipset

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-98379-1&cc=us&dlc=en&lc=en&...

 

Graphics I tried AMD & Intel

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-98379-1&cc=us&dlc=en&lc=en&...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-116435-1&cc=us&dlc=en&lc=en...

 

I also looked up the processer and Graphic info from this page:

http://support.hp.com/us-en/document/c02522280

 

went to Intel's page to get the drivers and neither worked.

 

Heres directX info:

Intel Celeron CPU B800 1.5ghz

Intel HD Graphics Family

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You do need the Intel chipset driver to install the smbus controller.  You may have to manually install it.

 

Give this one a try...auto install.

 

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20019

 

Manual install if auto install doesn't work...

 

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20018

 

Download and unzip the file.

 

Go to the device manager and click on the smbus controller needing drivers.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

View solution in original post

6 REPLIES 6
HP Recommended

Hi

 

Open Device Manager
In the Device Manager menu, whichever way you got to it, find the driver that is missing (yellow question mark).

-Right click on that driver and go to “Properties”

-In the properties menu, click on the “Details” tab.

-In the details tab, click the dropdown and select “Device Id’s
When you have that sub menu opened up below, you should see a sentence containing a couple things you need.
-This is what it would look like for example:
-PCI\VEN_10DE&DEV_03D1&SUBSYS_14041565&REV_A2 (Might be a couple extra lines containing similar stuff, but the main things you need are the VEN and DEV

Request you to Copy it and provide the ID so that i can provide you the right link for the download.

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
HP Recommended

Hi:

 

You do need the Intel chipset driver to install the smbus controller.  You may have to manually install it.

 

Give this one a try...auto install.

 

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20019

 

Manual install if auto install doesn't work...

 

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20018

 

Download and unzip the file.

 

Go to the device manager and click on the smbus controller needing drivers.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

HP Recommended

Thanks Paul!

 

The auto detect app gives me a problem and doens't work.

 

The manual install worked!

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20018

 

 

I truly apprciate your help.

 

Have a great day!

HP Recommended

Thanks for your help Manjunath! I got the problem solved with the info from Paul!

 

Have a great day!

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

 

That was a stubborn little pest.  :generic:

HP Recommended

I have to say you are the man.. Man 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.