need basic information on HP Notebook - 14-dq0005cl Product 8BA38UA

[audiomation]

HP's website couldn't be more useless.  I have the machine above - 

HP Notebook - 14-dq0005cl

Product

8BA38UA

Serial

[Personal Information Removed]

And I just want to know two things:

1. can I add memory by using an empty slot, or swapping out the 4GB card for something bigger, or is the 4GB soldered in with no empty slot?

2. can I swap the SSD for something bigger?  Is it m.2, 2.5", etc.?

Dell you enter 4-6 characters of the Service Tag and all that information and more is right there.  HP I can't even see a single spec unless I enter the serial # after entering an 11 character model #.  Discourages me from ever recommending an HP product.

Why is this such a big secret?

[Huffer]

Here is the Service Manual:

Manual 

Your Model has the Intel N5000 processor so has a single memory slot using DDR4-2133 and can accept up to an 8 gig module. DDR4-3200 will work but will downclock to run at 2133 mhz. 

The storage is a 64 gig eMMC module. That is not replaceable or upgradeable. There is an M.2 slot but it is either disabled or cannot function as the primary boot drive so would just give supplemental storage and the OS would have to stay on the eMMC module. 

Hope that helps.

[audiomation]

Huffer - thanks so much for your prompt and meaningful reply.

I will look further at the service manual (awesome, thanks), but is there a way to tell if the M.2 slot is enabled or not aside from taking the machine apart and plugging something into it?  Would it have a size restriction?

Being unable to boot from it is a pretty serious limitation because I don't know if I could get Windows 11 installed on something that small.  If I did, I would have to install every single program on the M.2 and even then I am guessing updates will eventually kill the 64GB space.

[Huffer]

Unfortunately the Manual does not tell us. The most common situation with HP notebooks having an eMMC is that the M.2 port is disabled or even not present. It is reported on some models that the port works but cannot be the boot drive. When you open it to install memory you will of course see if an M.2 slot is even present. On Windows 10 and 11 applications cannot be installed to supplemental storage in an y event. You can only store data like pictures, music, etc. on it. The safe thing is to assume you are limited to 64 gigs of storage. You can get Windows 11 installed on a 64 gig drive but it would be tight. 

[audiomation]

Huffer,

Thanks again for your attention to this issue.  Sounds like this machine is going in the garbage.  It's my neighbor's and she's complaining about it continuously trying to install Windows 11 and failing.  I suspect that's because the 64GB isn't enough space to do that, but Microsoft won't give up.

If I can find a way to turn that off and double the memory for less than $50 she may keep it, but I have a feeling she'll be buying a new machine.

Enjoy the rest of your day.

[Huffer]

https://www.howtogeek.com/765377/how-to-block-the-windows-11-update-from-installing-on-windows-10/

$22 for the memory

https://www.amazon.com/Crucial-Single-PC4-25600-Unbuffered-260-Pin/dp/B07Q3HNC79/ref=sr_1_3?sr=8-3

[audiomation]

Thanks again.  My local resource (10 minutes away) has something for $17 that looks like it will work, and I could return it easily if it doesn't.  Just shot my neighbor an e-mail.  We'll see what happens.

https://www.microcenter.com/product/666072/patriot-8gb-ddr4-3200-pc4-25600-cl-18-so-dimm-memory-pvs4...