need tech service to replace new adapter

[mtaBlues]

Over an hr and headache later I cannot even get on the line to wait for a technical support person. My laptop is under warranty and I need the cord replaced. Or maybe the port is bad.It just stopped working. I am able to charge it using the usb C port. After verifying the warranty, the virtual chat wont accept my details.  It's unable to put me on line to see an agent. It keeps saying something is wrong in the form. Any help?

[praveen196]

@mtaBlues Welcome to HP Community!

I understand that the laptop adapter is not working.

As you have stated that you have already contacted our phone support. 

Please contact our phone support. if you have a previous case number. Provide them. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!