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HP Recommended
HP 2000-369WM Notebook PC
Microsoft Windows 10 (64-bit)

i am trying to install a updated wifi adapter driver on my old laptop since my old wifi adapter stopped working, but whenever i try to install the driver it gives me a warning that the drivers for my device is deleted on the website and can no longer be installed in the website 

what can i do

is there any suggestion on how to install the driver i want

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The only suggestion I can offer would be to buy a different model USB Wi-Fi adapter.

 

I bought this one last year for a HP desktop PC I have that didn't come with Wi-Fi and it works great.

 

It has support for W10 and W11, is dual band and even has Bluetooth.

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5GHz Wireless Network Card, USB WiFi D...

View solution in original post

11 REPLIES 11
HP Recommended

The parts list for your notebook indicates that it comes with a Ralink RT5390 Wi-Fi adapter.

 

HP PartSurfer

 

The card usually does not work on the newer builds of W10, but for what it is worth, below is the link to the only W10 driver that was released to HP for that model Wi-Fi adapter:

 

MediaTek (Ralink) Wireless LAN Adapter Driver

 

5.0.57.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe 

 

If you can't get the Wi-Fi adapter to work with that driver, your only option would be to use a USB Wi-Fi adapter to connect wirelessly.

 

The notebook has a BIOS whitelist which blocks the installation of any other model internal Wi-Fi card from working.

HP Recommended

it didnt work my light on the wireless button still wont turn to blue or green (long time since it had wireless i forgot what color shows) it does explain why they added the button for windows 7 professional 

HP Recommended

The only suggestion I can offer would be to buy a different model USB Wi-Fi adapter.

 

I bought this one last year for a HP desktop PC I have that didn't come with Wi-Fi and it works great.

 

It has support for W10 and W11, is dual band and even has Bluetooth.

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5GHz Wireless Network Card, USB WiFi D...

HP Recommended

i got a different one but with the same speed 600 mbps although i found out i was suppose to disable “windows can turn off device” option and now it stays on 

although it looks like i broke the wifi card reader inside my notebook

HP Recommended

I suppose you could physically remove the Ralink wifi card from inside the notebook.

 

Just make sure you insulate the metal antenna connectors with something (electrical tape, etc.), so they don't touch anything metal inside the notebook.

 

Below is the link to the service manual:

 

c03138231.pdf (hp.com)

HP Recommended

here is an image of what message it tells me when i boot it to wifi adapter

IMG_3070.jpeg

 (sorry if i didnt show the full image)

HP Recommended

I'm pretty sure that's the ethernet (wired) adapter telling you to plug in an ethernet cable so it can find the remote boot source. 

HP Recommended

i installed the recommended bluetooth driver for my HP laptop and it wont start 

IMG_3075.jpeg

HP Recommended

Windows 10 should have automatically installed the HP Bluetooth module.

 

The W7 driver may not work, but you can try it.

 

Software Support for HP Integrated Module with Bluetooth Wireless Technology for Microsoft Windows 7

 

https://ftp.hp.com/pub/softpaq/sp46001-46500/sp46063.exe

 

 

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