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‎08-31-2019 11:10 AM

HP Recommended
Product: HP Envy m6
Operating System: Microsoft Windows 10 (64-bit)

I bought a new battery for my HP Envy mr laptop

The battery is not detected by windows

- The PC will not run without the power adapter so there is definitely no battery recognized

- I tried removing power, battery, 1 minute power down and restart.

- I tried removing Microsoft ACPI-Complient Control Method Battery from device manager and restarting.

- I tried resetting BIOS to default settings.

- I though of updating the BIOS. I used the HP Support Assistant but it says there are no updates. So I didn't try a manual update

 

All I can think of is that the battery is not a HP original and even though the website I bought it from says it is compatible it is not.

1 person had the same question
1 REPLY 1

‎09-03-2019 05:28 AM - edited ‎09-03-2019 05:29 AM

HP Recommended

@robot-baby,

 

Welcome to the HP Support Community!

  • What is the battery part number?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98125.exe

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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