new bought hp pavilion laptop 15t-eg100 fan noise under low usage

[monglebest]

I am quite sensitive to sound noise, my family member is OK with that. But it's she who first informed me about this laptop's noise issue.

I waited two months to get this customized hp pavilion laptop and now as you see when the Temperature1=45 degree C, the Fan1 is running at 2816 RPM. This doesn't sound normal to me and this sound is very annoying. I have another Pavilion desktop All in one, a MacBook pro, and a surface pro. Only this newly bought Pavilion laptop has this desktop server level fan noise when it's near idle status.

The fan noise drives me crazy. I haven't done anything but just open the web browser to write this post. Does anyone have any solution to solve this? Otherwise, I have to return this product to HP. One strange thing is that why the two Fan speed are not balanced? When I check the BIOS, it only reports one fan speed but the GUI tool below said this laptop has two fans.

I also installed the HP command center to set it at quiet, sacreficing performance for low fan noise but it doesn't help. 

I also run the BIOS Fan thermal/speed test, the return is below

Model: HP Pavilion Laptop 15t-eg100
Serial Number: [Personal Information Removed]
Product ID: 43F48AV
CSO Number:
Agent ID:
================================================
Start Time            Type                 Result     Failure ID
-------------------   ------------------   --------   ---------------------------
2022-10-01 14:55:45   Fan [T-C]            Passed     NA
2022-10-01 14:53:49   Fan [S]              Passed     NA

<END>

I have contact HP support today and re-install the BIOS update. Nothing changed. 

I also checked this post. It looks like if I really cannot tolerate this Fan sound, the only solution is to return it?

Solved: HP Omen 17-ck0372nr grinding fan noise - HP Support Community - 8426638

[ub6424 · Accepted solution]

Hello @monglebest 

Sorry to hear that you are having problems ... I would like to help you.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.D

0.5 MB

Mar 22, 2022

Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.D

7.5 MB

Mar 25, 2022

Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.E

18.3 MB

Jul 1, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.E

0.8 MB

Jul 22, 2022

Download

(3) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

(4) Enable Ultimate Performance Plan in Windows 11

(5) Restart Windows

(6) Please report your results

[monglebest]

Thanks for your reply Ub6424. I have tried your suggestions and re-install all the drivers, adding the 98% power option and the ultimate plan doesn't show up. I don't know if the restore point makes sense to my question because this laptop is out of the box and I don't have anything to lose if anything goes wrong but I understand it's the general protection procedure.

This is not what I want exactly. What I want is that I can control the fan speed of this laptop. I noticed that the minimum speed of the laptop fan seems to be fixed at 60%, which is around 2800 RPM. When I re-start the PC as you suggested, the laptop fan keeps running at its minimum speed without stopping. I shouldn't notice it so obviously in my opinion. There is some high-frequency band noise generated by this laptop's cooling fan.

Either the fan itself has a quality issue that I need to return or this series laptop all has this type of inferior fan, I wonder if the HP side has the software that I can adjust the fan speed myself to 10% or 40%, see if that is tolerable to me. This is what I am looking for, which I know is quite impossible for an OEM laptop.

I had an HP commercial laptop for my work before (my pavilion desktop works quietly at home now) and I didn't notice they have the fan noise issue so I am not sure if this is my bad luck to have a bad quality fan in this pavilion laptop, I don't have much interest to swap another laptop to try since I have wasted two months to get this.

[ub6424]

---

@monglebest wrote:

Thanks for your reply Ub6424....

Either the fan itself has a quality issue that I need to return or this series laptop all has this type of inferior fan, I wonder if the HP side has the software that I can adjust the fan speed myself to 10% or 40%, see if that is tolerable to me. This is what I am looking for, which I know is quite impossible for an OEM laptop.

I agree with you.

(1) Please check BIOS settings and disable [fan always on]

(2) Switch to another model (or manufacturer) because you can decide.

Kind regards

[monglebest]

Hi Ub6424:

I believe your suggestions work. I didn't notice the fan is running frequently. I will keep monitoring the situation.

I didn't disable the fan always on in the BIOS yet.

[ub6424]

---

@monglebest wrote:

Hi Ub6424:

I believe your suggestions work. I didn't notice the fan is running frequently. I will keep monitoring the situation.

I didn't disable the fan always on in the BIOS yet.

---

Hello @monglebest 

You're welcome !

Check how the system behaves for a while. If there is a high level of satisfaction, shout "Yeah!" loudly.

Kind regards