new hard drive problems

[Augie_69]

The hard drive crashed on my older HP Pavilion g6 laptop.  I purchased a brand new hard drive identical  to the oem  drive that I removed.  I ordered system recovery disks that were specific  to my computer, even using the serial number.  I installed the new hard drive exactly as the old one came out.  When I tried to run the recovery disks per the instructions the computer still said "no HDD".  I tried the boot order both internal CD drive first and hard drive first.  I bought the hard drive on eBay and the recovery disks from Computer Surgeons.  I don't want to wait until Monday to call them for help.  Any advice or suggestions would be greatly appreciated.

[Huffer · Accepted solution]

So the BIOS sees a hard drive present when you have installed the new blank one? If so I am going to suggest you got a bad recovery disk from computersurgeons and I am sure they will stand behind it. You can confirm all is functioning right if you download a Media Creation Tool disk from the Microsoft Windows 10 site:

https://www.microsoft.com/en-us/software-download/windows10

If you ever had Windows 10 installed and activated on the laptop you can reinstall Windows 10 without needing a Key Code or other credentials it will just activate. Even if you never had Windows 10 you can start the install process and see if the installer sees the hard drive. If so, you know the Computer Surgeons disk is somehow defective. You can also use the Windows 10 disk to format the hard drive and maybe the Computer Surgeons disk will see the hard drive if it is partitioned and formatted NTFS. 

[Augie_69]

thanks so much!  very useful information.  I will try Computer Surgeons tech support first and continue from there.