• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-10-2018 09:30 AM - edited ‎03-10-2018 09:46 AM

HP Recommended
Product: HP Pavilion Notebook T0U71UA#ABA
Operating System: Microsoft Windows 10 (32-bit)

Windows updated installed "INTEL driver update for Mobile 5th Generation Intel(R) Core(TM USB xHCI controller - 9CB!" and now I have no USB driver in device manager. I have tried HP update and windows update. At one point in device manager is shpw under "other device" as "universal Serial Bus (USB) controller". Then double clicking on it and it says that the divers for this device are not installed. Clicking on "update driver" and it finds nothing. Then directs me to windows update that says it installs the driver again = reboot and still nothing. I have done this a few times and still no USB drivers at all. The USB ports have power, but nothing works. Ugh - help please

usb error - dewvice driver.JPGusb error a.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2018 01:24 PM

HP Recommended

Try the 3rd one in this list:

http://www.catalog.update.microsoft.com/Search.aspx?q=KB4090913

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-10-2018 01:24 PM

HP Recommended

Try the 3rd one in this list:

http://www.catalog.update.microsoft.com/Search.aspx?q=KB4090913

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-10-2018 05:39 PM

HP Recommended

That worked very well. Now I hope windows update does not try to "fix" it again. Thank you !!!

 

It even added back in bluetooth, and camera that I did not even notice were missing 

usb fixed.JPG

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.