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‎10-15-2020 03:50 PM

HP Recommended
Product: hp envy ts m6 sleekba
Operating System: Microsoft Windows 10 (64-bit)

can not find BIOS and Battery test with hp support instructions

 

1 REPLY 1

‎10-18-2020 12:53 PM

HP Recommended

@Vladu1 Welcome to HP Community!

 

I understand that no battery detected.

 

There are 2 ways to test the battery.

 

Open the HP support assistance and perform the battery test.

 

Or you can test the battery using the F2 function.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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