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‎01-29-2019 09:55 AM

HP Recommended
Product: spectre 13 converible
Operating System: Microsoft Windows 10 (64-bit)

With the power adapter connected there is no light next to the connector. Adapter will power another computer, therefore is working. Batteries take about 36 hours to charge up. Battery has been disconnected and there is no power to computer.  Battery is now reconnected. I've removed the drivers for the batteries and they were reinstalled with a reboot. No change. Are the power charging circuits on the battery board? HP support says I need a new mother board....Roger

3 REPLIES 3

‎01-30-2019 01:18 PM

HP Recommended

@Sixspeed


Welcome to HP Support Community

 

This definitely seems to be a problem with the charging port on the Notebook

 

You can contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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‎01-30-2019 04:25 PM

HP Recommended

Did that a few days ago. HP wanted $600 plus shipping to replace mother board. Took to a local repair shop after exhausting all on line diagnositcs.

 

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‎01-30-2019 06:06 PM

HP Recommended

@Sixspeed

 

Thanks for keeping me posted

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you

 

KrazyToad
I Am An HP Employee

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