Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

not working

HP Recommended
HP Pav Gaming Laptop15-cx0056wm 4PY21UA
Microsoft Windows 10 (64-bit)

I have a HP Pav Gaming Laptop15-cx0056wm 4PY21UA since 2019. But unfortunately I broke it. After the incident keyboard has bended slightly. The 1050ti GPU is not detected anymore. After several days now its doesn't start the operating system. And also, the battery backup is not properly worked even before the incident. I need a full recovery and repair for my laptop. thank you. no start of operating systemno start of operating systemIMG_20210629_150119.jpgIMG_20210629_150143.jpgIMG_20210629_150246.jpg

Level 16
Level 16
33,786 32,908 3,069 7,570
Message 2 of 2
Flag Post
HP Recommended


You should know that Accidental Damage like this is specifically Excluded under the warranty, so you would have to pay a  LOT to get it repaired and since HP does not do such repairs, it's likely they will refuse it.


We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region:

If that link does not provide you sufficient information, then use the main HP link:

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation