notebook charge and software problem

[SariEmin]

My hp victus gaming 16-r0001nt model device is not charging while device is on. It only charges when the computer is off. I need your help on this issue as soon as possible.

[VikramTheGreat]

Hi @SariEmin,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

That sounds incredibly frustrating—imagine expecting your HP Victus Gaming 16-r0001nt to keep up with your gameplay or work, only to find it refusing to charge unless it’s powered off. I can only imagine how annoying it must be to watch the battery drain while you're using it, knowing it won't recharge until you shut everything down. Let’s work together to figure this out and get your laptop back to running smoothly.

Before we move on to advanced troubleshooting, let's start with a BIOS Restore while keeping the charger plugged directly into a wall outlet,

BIOS Restore:
1) Shutdown the computer, keep the  charger plugged

2) Hold down the Windows and B button together while the computer is still turned off.  

3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  

4) Follow on-screen instructions and click on OK 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[SariEmin]

Thanks for your answer. I forgot the message which ı send here sory for about that. I tried lost of way to repair my pc but ı can’t solve the problem. I tried your way to but its not fix my problem  After that in the monday ı went to the tech service in my country. 

I think they need to rebuild my pc again after ı see this screen

[VikramTheGreat]

Hi @SariEmin,

Thank you for letting me know, the Image shared I was unable to read as its not completely in English. Have you spoken to the HP Support team in your region or do you have any case number so we can help you better?

Please help us with your HP unit serial number or the product number on a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

VikramTheGreat

HP Support

[SariEmin]

I’m sorry for this message but can you see my private message?

[VikramTheGreat]

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support