cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
364
Flag Post

Solved!

notebook keyboard not responding

HP Recommended
Pavilion g6-2315ts
Microsoft Windows 7 (64-bit)

Notebook keyboard not responding. Tried to uninstalled and reinstall drivers. After restarting the notebook, it has a HID keyboard device driver installed by itself but keyboard still not functioning. Not sure if this is the correct one as remember there should be another device label named something like "standard ps2 keyboard ...etc." under the device manager. Where should I find the right driver? Or how to assess if it is hardware or software issue?

3 REPLIES 3
Highlighted
Level 15
Level 15
10,608 10,563 2,078 4,088
Message 2 of 4
Flag Post
HP Recommended

Hi,

 

Usually I test to see if it is driver related or hardware related by trying to enter Bios at startup. Turn off the PC by holding the power button foe a few seconds (or remove battery and ac adapter and then reattach as we do not want the PC to be in a sleep state). Now boot the PC and press ESC continuously to see if the menu opens. 

 

If a menu opens try the arrow keys and other possible keys. We know the keyboard is working.

 

If not the keyboard has most likely failed and needs to be replaced.

 

Hope it helps and let me know,

David

Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks David. It work. Keyboard responded when I pressed ESC during startup. Standard PS/2 keyboard driver reinstalled by itself.

 

Michael

0 Kudos
Highlighted
Level 15
Level 15
10,608 10,563 2,078 4,088
Message 4 of 4
Flag Post
HP Recommended

Your welcome Michael. I am glad your problem is solved.

 

Let me know if you need any further help in the future.

 

All the best,

David

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation