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‎10-08-2019 07:38 AM

HP Recommended
Product: HP 14 bp-007ni
Operating System: Microsoft Windows 10 (64-bit)

HP 14 bp-007ni notebook keyboard not working.Red light f6.No removable battery.

1 REPLY 1

‎10-10-2019 11:02 AM

HP Recommended

@Wis2

 

I suggest you run a Keyboard Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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