notebook keyboard stopped working

[sb135]

hi keyboard has suddenly stopped working, have tried uninstalling and re installing keyboard drivers but no good

have connected a small bluetooth keypad, and i am able to type ok with it ok

any ideas please

Steve

[Flower_Bud · Accepted solution]

@sb135

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, the keyboard does not work, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

Let's perform these steps to resolve the issue: 

Perform a hard reset (Notebooks): Follow steps from the link: https://support.hp.com/us-en/document/c01684768

Test your keyboard in BIOS environment

If your keyboard is not working:

1. Shut down the computer and restart.
2. Press the Esc key repeatedly to see if a startup menu opens.

   • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook PC, connect a USB-wired keyboard to a USB port and restart the computer. 

   • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems are probably occurring in Windows.

After pressing the Esc key, did the startup menu open correctly?

• Select Yes, if you were able to open the startup menu and use the arrow keys to navigate the menus. This means your keyboard hardware is works, but there might be an issue in Windows.
• Select No, if you were not able to open the startup menu. This means the keyboard hardware is not working. The keyboard may need to be serviced or replaced. Try an external keyboard if available (for notebooks).

Restart your computer and test the keyboard

1. Restart the computer.
2. After the computer has restarted, test to see if your keyboard is working properly now. If the keyboard is still not working, proceed to the next steps.

Uninstall and reinstall keyboard device in Device Manager

If your keyboard is not working:

1. Turn off the computer and then restart it.
2. Press the Esc key repeatedly to see if a startup menu opens.
   • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
   • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
3. Restart the computer.
4. In Device Manager, uninstall and reinstall the keyboard software:
   1. In Windows, search for and open Device Manager.
   2. Click View and select Show Hidden Devices.
   3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
   4. Continue removing device names in the Keyboards category until all device names have been uninstalled.
5. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
6. Wait for the computer to restart and open Windows

Run HP PC Hardware Diagnostics UEFI Quick System Test for keyboard

HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures when you suspect something is wrong. Use HP PC Diagnostics UEFI as the preferred method for testing hardware.

NOTE: HP occasionally makes updates to its HP PC Hardware Diagnostics (UEFI) environment. To download the latest version, go to the HP Hardware Diagnostics (in English) website.

Run the HP PC Hardware Diagnostics (UEFI) to run tests on the computer's main components:

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics (UEFI) main menu displays.
3. From the main menu, run hardware tests and view the test logs, change the language, access system information, check the UEFI version number, and find the address for the UEFI website.
4. Select Component Tests.
5. Select Keyboard, select Run once, and then follow the on-screen instructions. The keyboard test is a interactive functional test of the keyboard that takes about three minutes.

   NOTE: If you need to end a test before it is complete, press the Escape key (esc).

6. If the component fails a test, write down the information. The information is also available in the Test Logs on the main menu.

Restore the computer to a previous point (Windows 10, 😎

If the computer stops working correctly, you can restore it to a previous point when it was working.

Video of restoring your computer when Windows starts normally

1. Save any open files and close all open programs.
2. Search Windows for 'restore', then click Create a restore point in the results.
3. On theSystem Protection tab of the System Properties window, click System Restore.
4. In the System Restore window, click Next, select the restore point you want to use, then click Next.
5. Click Finish to confirm the restore point.
6. Click Yes in the System Restore cannot be interrupted window to start the system restore.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

[sb135]

Hi thanks for the reply, have tried all the tests you reccomended approx. half the keyboard is not working, no changes were made to the computer they just stopped working when i started the notebook the next day

when i carried out the hp diagnostic tests on keyboard it says the keyboard is faulty

it all works fine with a bluetooth keyboard connected

can the keyboard be replaced it looks like its integrated into the top cover and cannot be replaced on its own

thanks for your help

[KrazyToad]

@sb135

Thanks for keeping us posted

It looks like you were interacting with Flower_Bud, but she is out for the day. I'm KrazyToad & I'm at your service. 

I see that half of the Keyboard is not working. This is a Hardware issue

I have sent you a private message. 

Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😀

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[cynthiaww]

My keyboard won't type 16 keys and gets random keys stuck.  I took it to the shop and they said it's not worth fixing.  I just want to disable the Notebook's keyboard so I can safely use a USB keyboard, which works fine.