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‎03-12-2025 01:35 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F51AV)

ssd.jpg

Device: Victus by HP Laptop 16-d1047nt (68P32EA)
I recently installed a Kingston Renegade 2TB NVMe SSD in the top slot, while the bottom slot still has the original 500GB NVMe SSD that came with the laptop. However, when I install the new SSD, my GPU crashes, causing a VIDEO_DXGKRNL_FATAL_ERROR.

This issue is not related to the GPU driver, as I have tried installing more than ten different drivers. I have tested the SSD individually in both PCIe 3.0 and PCIe 4.0 slots, but the crash still occurs. Additionally, the issue persists when both SSDs are installed together.

I have updated my BIOS to the latest F.18 Rev.A version. The laptop is running on maximum performance mode, and I checked the Kingston SSD Manager, but there are no firmware updates available. Graphics card crashes in Windows 10 and Windows 11.

Unfortunately, the Advanced section of the BIOS is locked, limiting the changes I can make. Given these constraints, how can I resolve this issue?mavi.pngpci3.pngWhatsApp Image 2025-03-12 at 10.25.33.jpeg

Category:
1 REPLY 1

‎03-18-2025 02:40 PM

HP Recommended

@serdarcan97, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the graphics card crashing! 

We're thrilled to have the opportunity to assist you and provide a solution.  

 

Below are the specifications that are tested by HP to work on your device: 

1 TB solid-state drive + 32 GB Optane™ memory OR 512 GB solid-state drive + 32 GB Optane memory
 

For more details, refer to the below link:
Maintenance and Service Guide (page 12)  

 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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