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‎08-11-2022 12:55 PM

HP Recommended
Product: OMEN Laptop - 15-en0006na
Operating System: Microsoft Windows 10 (64-bit)

My x key does not work, i have tried hard reset. Gone through support assistance  and fail keyboard test, checked bios =ok.it happened after windows update so could be linked .any ideas appreciated.

Category:
3 REPLIES 3

‎08-11-2022 05:34 PM - edited ‎08-11-2022 05:35 PM

HP Recommended

Hello @isdatu 

 

Sorry to hear that you are having problems ... I would like to help you.

(1) I would temporarily connect external USB keyboard to continue working with notebook.

 

(2) Where to buy keys ?

https://www.replacementlaptopkeys.com/

and

https://laptopkey.com/

 

(3) If you're brave, you can try to change the <x> key, but I would have HP officially fix it. That is my personal opinion.

HP warranty valid -> Contact HP Support

HP warranty expired: -> DIY (Do it yourself)

 

YouTube is your friend:

( just one example )

https://www.youtube.com/watch?v=ug7dSadAgok&ab_channel=laptopkeycom

 

(4) If it proves to be too difficult or replaced key is not working, the keyboard must be replaced!

 

Please report your results

Replace Keyboard Key HP OMEN 15-AX | Fix Laptop Installation Repair 15-AX000 15-AX252NR SN6143BL
Replace Keyboard Key HP OMEN 15-AX | Fix Laptop Installation Repair 15-AX000 15-AX252NR SN6143BL
youtube.com/watch?v=ug7dSadAgok&ab_channel=lapt...
http://www.laptopkey.com: Replace Keyboard Key HP OMEN 15-AX | Fix Laptop Installation Repair 15-AX000 15-AX252NR SN6143BL HP OMEN 15-AX HP OMEN 0KN0-SC2FR16 HP OMEN 0KNB0-0136US00 HP OMEN 15-ATX003TX HP OMEN 15-AX000 HP OMEN 15-AX002 HP OMEN 15-AX003NA HP OMEN 15-AX007NG HP OMEN 15-AX032T HP OMEN
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‎08-12-2022 01:19 AM

HP Recommended

It is still under warranty as I too extended  warranty and i am using USB keyboard, i was just wondering if it it could be soft wear problem.

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‎08-12-2022 06:21 AM

HP Recommended

So please -> Contact HP Support

 

Good luck

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