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‎01-31-2024 03:48 PM

HP Recommended
Product: HP ENVY x360 - 15-dr0013nr
Operating System: Microsoft Windows 10 (64-bit)

operating system did not shut down cleanly - upgraded bios - reset windows 10 - ran all diagnostics - can not resolved.

Not sure if this is a hardware or software issue.

Wondering about upgrading OS to Windows 11 to see if this will resolve the problem with sudden shutdowns fpllowed by message on reboot after multiple attempts before getting system back up.

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