over half my ram is reserved for hardware

[JaosOL]

Hello all, I have recently installed new RAM dual 8gb sticks from Mwave, the main issue is that most of my memory is reserved my hardware 10gb to be exact. I dont know how else to fix this as i only have 5gb usuable

P.S idk how to post pictures here

[ub6424]

Hello @JaosOL 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

>P.S how to post pictures here

See toolbar:

or Copy/Paste a picture when your are writing ...

Please report your results.

best regards

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[JaosOL]

Name & Model:

Spoiler

HP Pavilion Gaming Laptop 15-ec0102AX

P/N:

Spoiler

18H45PA#ABG

I have tried the ways to do in windows to no success, another way to do it is through BIOS however HP's BIOS doesnt allow this, so im not exactly sure what to do, also i would like to mention after installing the memory every time I boot my pc I have to go through BIOS else windows locks up when loading. I tried reseating the ram and swapping their positions to no avail

note: I upgraded my ram so my pc would run FiveM better however its like i never upgraded it in the first place. Also see some pictures below

[ub6424]

Hello @JaosOL 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.13 Rev.A

13.2 MB

Mar 23, 2022

Download

(2) Install HP Support Assistant and update all drivers and check for hardware/drivers issues

HP Support Assistant

9.7.433.0 Rev.A

162.2 MB

May 13, 2021

Download

(3) Reboot and test again

(4) Go through this big guide to use taskmanager and identify problems

https://www.howtogeek.com/405806/windows-task-manager-the-complete-guide/

best regards

---

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             ⌨️

[JaosOL]

unfortunately non e of these worked, i already have a newer update for support assistant and updating the Bios did nothing I.E task manager still reports 10gb for hardware and there isnt any option in the BIOS to change it

[ub6424]

Hello @JaosOL 

Please send a screenshot from the task manager > tab 'Details'. Sort by Memory MAX on top.

best regards

---

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[JaosOL]

I hope this is what you wanted to see

[ub6424]

Hello @JaosOL 

OK, now ...

(1) Reboot your notebook, wait until your desktop is fully loaded, wait a few minutes

(2) Don't start any (user) program except Task Manager

(3) Take a screenshot again (same as before)

(4) Add column (CPU) and sort by MAX and take screenshot

(5) Get back to here and post your results

My Comment: Looks like you are using ...

- AVG for antivirus

- Norton Internet Security ( antivirus included ? )

- a lot of bloatware processes running ...

You will have to optimize your system, I can help you.

best regards

---

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[JaosOL]

Here is the pic of what your looking for. I also already use a memory optimiser whilst using FiveM, I'm mostly looking for how to use the other half of the memory i installed instead of an unnecessary amount dedicated to hardware

[ub6424]

Hello @JaosOL 

Please send all details (RAM specification) that you are using, please.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️