overheatting issue

[dy001]

I charged my HP laptop at 36% and left it and then i switch off charging around 1-2 hours later than it is still connected to socket but the switch is turn off suddenly after 5 hours i take my laptop out and I shocked seeing my laptop It heats tooooo much like a fire ball it's so hot that I never see any electronic device heats that much suddenly I tried to cool it then turn on the laptop and then see that the charging is still 36% Plz help me I am in a very big trouble right now

[Garp_senchau]

@dy001, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your laptop is having an issue with overheating, and the fact that the charging didn't proceed normally is concerning as well. Here are some troubleshooting steps you can follow to ensure your laptop is safe and functioning properly:

Power Off and Disconnect Everything

Turn off the laptop immediately and unplug it from the power socket.

Disconnect any peripherals (USB devices, external drives, etc.) and make sure nothing is attached to the laptop.

Inspect the Charger and Cable

Check the charger and its cable for visible damage (e.g., fraying or cuts). A damaged charger could cause electrical issues.

Try using a different charger if you have one available, as the current one may be malfunctioning.

It's best to take your laptop to the nearest service center for a thorough check-up, as this situation is quite concerning. Please avoid using the laptop until it has been professionally inspected.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,