Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-26-2019 04:07 AM

HP Recommended
Product: pavilion DV6-2147EL WG630EA#ABZ
Operating System: Microsoft Windows 10 (64-bit)

Hi! When opening the BIOS, I noted that my notebook has 4GB RAM. Since I want to upgrade the RAM, i'd like to know how much memory is supported and in which format (how many modules...). Further, I'd like to know where I can download the technical instructions/specs manual. Thanks!

5 REPLIES 5

‎03-26-2019 05:10 AM - edited ‎03-26-2019 05:12 AM

HP Recommended

Welcome to the HP Support Community  @Mandrakke1 

 

Supports up to 8 GB of system RAM:

 

2 customer-accessible/upgradable memory module slots:

 

HP Pavilion dv6 Entertainment PC Maintenance and Service Guide:

 

http://h10032.www1.hp.com/ctg/Manual/c01860375

 

REO

Was this reply helpful? Yes No

‎03-26-2019 08:32 AM

HP Recommended

Thank you for your reply, REO51ST.

I'm afraid the Manual you refer to (c01860375) is not applicable to my machine, because the processor of my notebook is: Intel(R) Core (TM) i5 CPU M430 @ 2.27GHz (as it reads when I open the device specs), whereas Manual c01860375  is applicable to machines whose processor is: Intel® CoreT™ i7 mobile processor (see page 1-1, Product Description) . I have tried to search the web for a Manual applicable to my specs, but unfortunately with no results.

Anyway the OS originally installed on my machine was Windows 7, to-day updated to Windows 10 Home, Version 1809 (updated march 11, 2019).

My machine is identified by PRODUCT ID: WG630EA#ABZ. Thank you for possible further help

Was this reply helpful? Yes No

‎03-26-2019 08:48 AM - edited ‎03-26-2019 08:53 AM

HP Recommended

@Mandrakke1 

 

We see that alot.

 

Do your own search and see what you find???

 

https://support.hp.com/us-en/

 

Enter your Model number "  DV6-2147EL" or  Product number " WG630EA".

 

Look under "USER GUIDES" for your manual.

 

REO

Was this reply helpful? Yes No

‎03-26-2019 10:03 AM

HP Recommended

I have been trying for the whole day on support.hp.com (both in english and in italian).  I have registered too, but I only got generic and useless answers. It's impossible to get the right manual for my model. Thank you all the same, I'm going to give in.

Was this reply helpful? Yes No

‎03-26-2019 10:21 AM

HP Recommended

@Mandrakke1 

 

That is the correct manual for your laptop.

 

Did you look past the first few pages to see if the laptop is the same.

 

It does not change the fact only 8GB max.

 

Good luck,

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.