-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- pavilion g4 amd processor

Create an account on the HP Community to personalize your profile and ask a question
05-12-2019 09:43 PM
Hello
I've got an old pavilion g4 1420la laptop (AMD E2-1800 with integrted Radeon Graphics Card), which worked pretty decently until a few weeks ago. When I turn it on, the CAPS LOCK led starts blinking and the Wifi led stays red; nothing else. Took it to a shop and they said (in agreement to what I found in a quick google search) that the problem was the graphics card but, since it's integrated to the processor, not much could be done if I don't find exactly the same chip to replace the old one.
Any ideas?
thx
05-13-2019 06:30 PM
@checo_11
Thank you for posting on the HP Support Community.
This computer needs to ship out for physical diagnosis, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee