pavilion usb-c to hdmi adaptator problem with pavilion 15-cs2025nl

[lucfiz]

Hello, my pavilion 15-cs2025nl doesn't ricognize the pavilion usb-c to hdmi adaptator. 

I checked the compatible notebooks on the hp website before buying the adapter and pavilion 15-cs2025nl is there.

can someone help me?

thanks

[banhien]

@lucfiz 

The specs of your machine is

   https://support.hp.com/au-en/document/c06297220

It ONLY has  1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support USB-C to HDMI connection. You need USB-C port with Alt mode.

Regards.

[lucfiz]

Hi BH, thanks for your reply.

I'm not a computer expert and. therefore. I don't know the meaning of technical terms.

For this reason, I consult the official websites of computer manufacturers before making a purchase.
Well, I have consulted the HP website and I have seen that the HP Pavilion 15-cs2026 nl notebook is compatible with Pavilion usb-c to hdmi adaptator (see screenshot, please) and, therefore, I proceeded to purchase both.

Now, I have been deceived by the HP website if what you say is correct!

It is beyond doubt that HP is responsible for making me to buy two items that i don't need (pavilion usb-c to hdmi adaptator and pavilion 15-cs2025nl).

At this point, I'll call HP's support on Monday for explanations.

Regards.

Lucfiz