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‎02-21-2022 10:17 PM - edited ‎02-21-2022 11:06 PM

HP Recommended
Product: pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

After replacing a broken screen, keyboard and touch pad was not working.  They both work in BIOS, the backlight comes on before Winidows loads but then shuts off at login screen. 

 

Update all drivers, deleted the devices in Device Manager and let the system reinstall

Updated the BIOS

Updated chipset drivers

Ran HP software troubleshooting

Unistalled battery and held power button down to reset CMOS

 

still both work in BIOS not working in windows

Category:
3 people had the same question
1 REPLY 1

‎02-21-2022 10:40 PM

HP Recommended

Well in situations like this when a problem arises after work was done to the laptop, most of the time it comes down to something wasn't hooked up quite right in reassembly. Double check all cables, reseat them all to see if that helps.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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