pavillion X2 10 Detachable Keyboard Issue

[Farhan76]

Yesterday while using the Laptop Pavillion X2 10, my physical keyboard stopped working, i restarted it and it worked for a while and stopped working. I read many suggestions tried following but nothing worked.

Point to Note: ELAN Keyboard/touch pad Driver is not there anymore, No matter how many times I try ti install it, installatioin failed.

- Tried installing ELAN Driver through HP Tool, but during the installation it gives it gives Error

   "Error Executing Specific Program"

     C:\SWSetup\SP74522\X64\Setup.exe

- Updated the BIOS

- Reinstalled Windows 10

- Drained out the batterty and Reinstalled.

- cleaned up the contacts between Screen and the Keyboard

- tried F10, F2 diagnostic tools

- Is the Detachable ketboard has its own Battery? could it be dead, of it works through the display?

- But since I can't install the driver, it looks like its related to the driver?

What should I Do, Please Help.

[Flower_Bud · Accepted solution]

Hello @Farhan76,

Thanks for showing your interest in the HP Forums. I’d like to help. I really appreciate that you have tried most of the troubleshooting steps.

I suggest you try uninstalling Keyboard and Touchpad driver from device manager (Ensure you delete the drivers during this process)

1. Right click on windows (Left-hand side bottom corner of display)
2. Go to Device Manager
3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
4. Continue removing device names in the Keyboards category until all device names have been uninstalled.
5. Uninstall Touchpad drivers as well (Make sure you check the box for “Delete the driver”)
6. Restart your PC and try installing the latest driver. To download driver Click Here

Keep me posted! 

[Farhan76]

i did exactly as per your instructions:

i Uninstalled all the drivers, there was no option or a way to "Uninstalled and Delete" for any driver. On restart, the Generic drivers automatically install.

Still can't Install Elan, it gives the exact error as if something is either blocking it or something is corrupted.

i went to the Folder where Elan Driver was. I initiated the setup, it looks like it installed and asked to restart. upon restarting it only has generic drivers and NO Lean driver on it.

[Sizzlingsum_13]

@Farhan76

I appreciate you have tried all given steps.

May I know is the problem fixed or are you still getting the same error message.

If yes, I suggest you create a new user account and check the functionality of the ELAN driver : Click here

Let me know if this works, cheers !!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[Farhan76]

No the problem is not fixed, it's still there.

[Sizzlingsum_13]

@Farhan76

Thanks for replying with the information.

I appreciate the steps you have performed and have done a great job.

I recommend you to Contact HP Technical Support over the Phone for further assistance.

Technical support link: www.hp.com/contacthp

Hope this helps, for any further queries reply to the post and feel free to join us again.