pg up pg dn stopped working in browser (may 2020)

[KCneedsHelp]

Hello, I don't know what my last update did, but now I can't use the PG UP and PG DN keys on my keyboard.  I've searched for solutions but have found none.  I've tried

- hitting the FN function button  and then PG UP.

- hitting FN and then F7 PG UP

- restarting

I'm using Chrome and really miss using these keys for reading very long posts. I'm reduced to using the up/down arrows one line at a time.  This is what my keyboard looks like:

Please help if you can!

[Echo_Lake]

@KCneedsHelp
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.