pgup and pgdown not working

[lynchknot]

Pgdown works sometimes when I push  the fn button at the same time. Other than that, they both do nothing.   How can I fix this issue?

[Echo_Lake]

@lynchknot

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[lynchknot]

Hello, thanks for helping.  I tried reinstalling drivers. I think this has always not worked as I was using scrollbars. This is a refurbished laptop. I've tried troubleshooting. I've installed the latest bios. Haven't reset to default yet.

Here is the result of the keyboard test. It said "passed" but the up/down did not register:

[Echo_Lake]

@lynchknot

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the keyboard and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[lynchknot]

Hello, I have found that pgup is now working and  if I press fn + pgup works as well and  fn +right or end will scroll down to the end.  pg dn does not work at all.

[Echo_Lake · Accepted solution]

@lynchknot

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/