plugged in, not charging

[nbl412]

Plugging in my AC adapter no longer causes laptop to charge.  The outlet works.  Charging LED does not turn on when plugged in.  Ran component test with F2 at startup and the battery passed.  I did not see an option to test the charger.  I did order the replacement AC adapter and it also does not work.  What could be causing this problem, and how do I fix it?

[The_Fossette]

@nbl412

I reviewed your post and I understand that the battery is not getting charged.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[nbl412]

"This BIOS update is blocked due to battery level less than 50%.  Please plug AC adapter to continue."

It's the AC adapter that isn't working though.

I followed the steps you gave for the second thing with the Microsoft ACPI-Compliant Control Method Battery, and that did not fix the problem.

[The_Fossette]

@nbl412

Do you have an alternate adapter to check?

Cheers!

[homicromi]

you might need to get a new charger

[nbl412]

I ordered a spare AC adapter P/N 741727-001 when this first started, and it did not help.