plugged in, not charging

[nbl412]

Plugging in my AC adapter no longer causes my laptop to charge.  The charging LED does not turn on when plugged in, and the battery icon in the lower right does not show that I am charging.

1. The outlet works; I tested it with a lamp and another laptop.  Plus I tested the faulty laptop in other outlets.
2. I ordered a replacement AC adapter, and it also did not charge the laptop.
3. I ran the component test with F2 at startup and the battery passed.  There was not an option to test the charger.
4. I reinstalled the Microsoft ACPI-Compliant Control Method Battery under the device manager.
5. I attempted to update the BIOS, but got the error message, "This BIOS update is blocked due to battery level less than 50%.  Please plug AC adapter to continue."  Obviously, I did have the AC adapter plugged in and it wasn't doing anything, that is the original problem.

What is likely causing this problem, and what is the next step to diagnose or fix it?

[Echo_Lake]

@nbl412

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, 

Since you have already tried most of the troubleshooting steps to resolve the issue.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[nbl412 · Accepted solution]

The link you gave to "contact support" gave me two options: post to the support community, or search for a service center.  The form to  "search for a service center" has three required fields, but only two places to input information, and therefore it is impossible to click the search button.

If HP actually had contactable support personnel I wouldn't have posted to a forum in the first place.

SOLUTION: replace HP products with non-HP products.

[Echo_Lake]

@nbl412

Thank you for posting back. 

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.