plz help me out here...

[Shahroz]

i need some help my laptop has 2 graphic cards. but when i install windows 7, intel graphic card work fine but amd radeon not work. and on windows 10, drivers of both cards got installed but when i start my laptop its stuck on windows logo screen and becomes black for 6 to 7 minuts. sometime gets hanged....

this is my system graphics details...

Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_1002&DEV_6760&SUBSYS_167D103C&REV_00\4&35525E7C&0&0008
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 6.1.7600.16385
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 60 hertz
Bits/Pixel 32
Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 7/14/2009 4:38 AM)

Name Intel(R) HD Graphics 3000
PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_167D103C&REV_09\3&33FD14CA&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 3000
Adapter RAM 1.75 GB (1,878,188,032 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version 9.17.10.4229
INF File oem2.inf (iSNBM0 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD4000000-0xD43FFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00006000-0x0000603F
IRQ Channel IRQ 4294967287
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4229, 5.13 MB (5,384,176 bytes), 6/1/2015 9:00 PM)

[Paul_Tikkanen]

Hi:

Your notebook is not supported by HP to run W10.

The issue you have is that there are no W10 drivers for the specialized AMD/Intel switchable graphics adapters your notebook comes with.

This is the only W7 you should install for the graphics...Never install the standalone Intel graphics driver or allow Windows update to install one.

This one driver installs both the Intel and AMD GPU's.

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52716.exe

If you continue to have issues, most likely the AMD GPU has become damaged from excessive heat.

Replacing the motherboard would be your only option in that case.

[Shahroz]

thanks for your guiding me.

does my laptop has a switchable gpu...??

it has 2 cards, intel driver got installed successfully, but when ATI driver starts installing, the laptop got hanged on black screen.

what the problem behined this issuse...???

[Paul_Tikkanen]

You're very welcome.

As I wrote yesterday, if that driver I posted is not installing the AMD graphics adapter, most likely the GPU has been damaged from excessive heat.  This happens over time and unfortunately, the only solution would be to replace the motherboard, and that is not worth the money, time or effort required to keep an old PC like that one running.

[Shahroz]

can only the AMD graphic card be replaced or not...???

[Paul_Tikkanen]

No.

There are no removable, replaceable or upgradable graphics cards in your notebook.

The two GPU's are soldered and integrated onto the motherboard, which is why you have to replace the whole motherboard in order to fix the graphics problem.

[Shahroz]

thanks for your guidence...

[Paul_Tikkanen]

Anytime.