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‎07-29-2024 12:51 AM

HP Recommended
Product: parts

I have a HP Envy Laptop 17.3 touch screen (Model CG1075CL I believe) the right-side hinge is possibly broken and the screen is cracked in the corner.  I have had this laptop less than two years.  It has not been dropped or mishandled in any way.  I have noticed the screws in the back are loose.  The screw on this particular side cannot be tightened.  It continues to turn on that side.  All others CAN be tightened thus far.  Please advise on that to do. 

 

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1 REPLY 1

‎07-30-2024 08:23 AM

HP Recommended

Hi @pvteye007,

 

Welcome to the HP Support Community. 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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