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DhruvRS
Level 1
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possible liquid spill issue freezes without cold reboot missing NVIDIA Graphics on laptop HP OMEN

HP Recommended
HP OMEN 15
Microsoft Windows 10 (64-bit)

Possible liquid spill damage that caused it but went unnoticed as laptop was still using integrated IntelHD GFX card. After the liquid spill incident, laptop kept freezing (fast reboot was enabled) on boot but if I pressed power for long enough, the laptop would start up fine. So it was full functional after a full reboot. EXCEPT that it did not show the graphics card

 

Now while trying to play games it's not present in device manager and has been like this over over a month or so. Then last night I tried all sorts of combinations to do cold reboot, advanced bios options, lot of other tries but no advanced bios options were available to check if dGPU setting is available to bios but no.

 

I've got regular InsydeH20 bios with NO way to get advanced configuration settings

 

Somehow though, one of the boot started showing it up and had to install drivers and my graphics card started working! I even played games and benchmarked with FPS all fine!

 

After restart NOW back to square one, hardware not detected anymore. Sorry for the lengthy post but I believe there is a small problem here that could be fixed. Please advise

 

 

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WAWood
Level 16
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@DhruvRS 

You should have turned off the laptop right away and posted here, as we could have provided these tips.  I will still include them, but it's probably too late for you to do anything NOW.

 

Turn the laptop OFF -- and do NOT turn it back ON!!

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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