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- power button light not turning off

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02-24-2025 01:03 PM
I have a HP pavilion 15 cc001na running windows 10 Pro.
02-27-2025 09:14 AM
Hi @Riskit,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP Pavilion 15 might have a power management or hardware issue preventing it from shutting down properly. Since you've already tried several troubleshooting steps, here are a few additional solutions to consider.
Check for Fast Startup Issues
Windows Fast Startup can sometimes cause power issues. Try disabling it:
- Open Control Panel → Power Options
- Click Choose what the power buttons do
- Click Change settings that are currently unavailable
- Uncheck Turn on fast startup (recommended)
- Click Save changes and restart your laptop
Check for a Stuck Power Button
If the power button is slightly stuck, it may keep the laptop in a half-on state. Try pressing it repeatedly to see if it frees up.
Run a Power Troubleshooter
- Open Settings → Update & Security → Troubleshoot
- Click Additional troubleshooters
- Select Power and run the troubleshooter
Check BIOS Settings
Sometimes, a BIOS setting might be keeping the laptop from turning off completely.
- Restart your laptop and enter the BIOS (press F10 at startup)
- Look for Power Management or Advanced Power Settings
- Disable Wake on LAN and any settings related to USB power delivery when off
- Save and exit
Update BIOS & Drivers
An outdated BIOS or driver could be causing the issue.
- Go to HP Support → Enter your model number
- Download and install the latest BIOS update and chipset drivers
02-27-2025 09:14 AM
Check Event Viewer for Shutdown Issues
- Press Win + X → Select Event Viewer
- Navigate to Windows Logs → System
- Look for any errors related to shutdown and post the details
Perform a Hard Reset
- Turn off the laptop and unplug it
- Remove the battery
- Hold the power button for 30 seconds
- Reconnect the battery and power on
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support
02-27-2025 09:20 AM
Shut down the laptop from within Windows. Right click the Windows icon and choose shut down.
Pressing the power button, unless you are holding it for 5-10 seconds, puts the laptop in sleep or hibernate mode.
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