power button light not turning off

[Riskit]

I have a HP pavilion 15 cc001na running windows 10 Pro.

After turning off this laptop using the physical on/off button or the power off button in Windows start the switch light comes back on and it won't turn off until the battery is flat.

I have tried changing the power settings so the machine turns off when the button is pressed. I also purchased and installed a replacement battery. I tried removing the drives and resetting the BIOS but only removing the battery turns the light off.

Are there any other solutions I could try. Thanks

[Max3Aj]

Hi @Riskit,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion 15 might have a power management or hardware issue preventing it from shutting down properly. Since you've already tried several troubleshooting steps, here are a few additional solutions to consider.

Check for Fast Startup Issues

Windows Fast Startup can sometimes cause power issues. Try disabling it:

• Open Control Panel → Power Options
• Click Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup (recommended)
• Click Save changes and restart your laptop

Check for a Stuck Power Button

If the power button is slightly stuck, it may keep the laptop in a half-on state. Try pressing it repeatedly to see if it frees up.

Run a Power Troubleshooter

• Open Settings → Update & Security → Troubleshoot
• Click Additional troubleshooters
• Select Power and run the troubleshooter

Check BIOS Settings

Sometimes, a BIOS setting might be keeping the laptop from turning off completely.

• Restart your laptop and enter the BIOS (press F10 at startup)
• Look for Power Management or Advanced Power Settings
• Disable Wake on LAN and any settings related to USB power delivery when off
• Save and exit

Update BIOS & Drivers

An outdated BIOS or driver could be causing the issue.

• Go to HP Support → Enter your model number
• Download and install the latest BIOS update and chipset drivers

[Max3Aj]

Check Event Viewer for Shutdown Issues

• Press Win + X → Select Event Viewer
• Navigate to Windows Logs → System
• Look for any errors related to shutdown and post the details

Perform a Hard Reset

• Turn off the laptop and unplug it
• Remove the battery
• Hold the power button for 30 seconds
• Reconnect the battery and power on

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support 

[erico]

Shut down the laptop from within Windows. Right click the Windows icon and choose shut down.

Pressing the power button, unless you are holding it for 5-10 seconds, puts the laptop in sleep or hibernate mode.