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‎07-28-2025 04:54 PM - edited ‎07-28-2025 04:56 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

Printer just stopped printing even when trying 15 times. Restarted. Unplugged restarted. I do not use WiFi. Checked ink. paper is correctly aligned. Print preview works on my computer. Why won't the printer print???

 

Reply
1 REPLY 1

‎07-30-2025 06:42 AM

HP Recommended

Hi @willwen,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding HP DeskJet 3755 All-in-One Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Printer Connections:

  • Ensure that the printer is properly connected to the computer via USB if you're not using WiFi.
  • Check the cable for any damages or loose connections.

Confirm Driver Installation:

  • Verify that the correct printer driver is installed on your computer. You can reinstall the driver from HP's official website or use the HP Smart App for a guided installation process.

Verify Print Queue:

  • Open the print queue on your computer to ensure no jobs are stuck in the queue. Cancel all print jobs and try printing again.

Run Printhead Cleaning:

  • Use the printer's embedded software to perform a printhead cleaning. This option is usually found in the printer settings menu on your computer.

Paper and Ink Check:

  • Double-check that the paper is correctly loaded and that there is sufficient ink in the cartridges. You can also run a diagnostic to check ink levels.

Check for Pending Errors:

  • Look at the printer’s control panel for any error messages that might indicate a problem with the printer hardware such as jams or misaligned cartridges.

Firmware Update:

  • Ensure that the printer’s firmware is up-to-date. You can check for updates through HP's website or via the HP Print and Scan Doctor tool.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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