• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-23-2017 07:40 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477
Operating System: Microsoft Windows 7 (32-bit)

why my HP Color LaserJet Pro MFP M477fnw printer print marks on paper in side areas?

 

               It's wonderful printer. I used it for about 8 months. Lately print quality got bad due to a fact that something is stuck  on rolls or drum and it stamps print marks on paper. (Please see attached pictures of the print sample).

 I have no idea how to fix it. Everything else works just fine.

 Please give some solution for it now.

s-l1600.jpg

 

5 people had the same question
3 REPLIES 3

‎04-24-2017 02:18 PM

HP Recommended

Try printing a cleaning page using the instructions in this document: Fixing Print Quality Problems for the HP Color LaserJet Pro MFP M176n and M177fw Printer Series

I am an HP employee.
Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.
Was this reply helpful? Yes No

‎02-13-2018 08:15 AM

HP Recommended

My printer does this same thing and i have ran the cleaner 3 times with no resolution. What else could be causing this? i have also changed my ink and that didn't help either.

Was this reply helpful? Yes No

‎03-16-2018 03:56 PM

HP Recommended

I have had my printer since May 2017 and recently started getting horizontal lines in the right margin.  Spaced evenly, which seems to indicate something on the roller.  I tried to do the Chat with HP, was asked to run the clean page process twice and check. DId not work.  Does anyone else have any idea of to address this.  My unit is still under warranty and i am about to send it back before the warranty runs out, but I like the printer and want to keep it if I can get this worked out. I do not do a lot of printing.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.