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‎11-10-2026 11:14 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0013dx

I put another 8gb of RAM in the empty RAM slot in my  HP Pavilion Gaming - Model number 15-ec0013dx, ut when I go to settings it says I have 16gb of RAM but still only  5.88gb of usable RAM, same as when I have only 1 8gb stick in. it should say 15.88gb of available RAM now. Google's ai says that this model won't allow more than 1 8GB of RAM to be available, even if you put in a 2nd stick of 8GB RAM, and that HP was lying when it said it could be upgraded to 16 gb of RAM. But as often as Google's ai is wrong, I thought I better check on the HP boards. In the literature that cam with my HP Pavilion Gaming laptp, it said it was upgradable to 16 GB of RAM (might have even been 32gb, but I don't remember for sure, but it definitely said at least 16gb. I tried a 2nd stick of the same brand as the original, but it still says only 5.8 gb of the 16 gb is available, 
Does anyone knw the answer for this issue? Is the google ai right.

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