problem in battery

[azada]

hi my  cycle of battery is 15 but hp support assissant tell me to replacemant of battery 

why??

[ub6424]

Hello @azada 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Shutdown notebook

(8) Test your <battery> Using HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(9) Please report your results

[azada]

not working

 .@Ub6424

[ub6424]

Hello @azada 

You have to replace the battery:

Click [ Contact HP ] button for help.

Good luck

[Aislingdenton]

A battery's maximum capacity changes with time. Test and calibrate your battery as necessary to determine its state of health.

It's possible that the charge level indicator in Windows won't indicate 100% charged due to this decrease in battery capacity. To know your battery's condition, test it and calibrate it if necessary. Calibrating the battery resets the battery gauge to display the charge level in Windows accurately.

Visit iFixScreens. These guys do free diagnosis services https://ifixscreens.com/laptop-and-mac-repair/ and give you a free estimate. And if you need battery replacement service, they will provide you with the best Affordable price.