problem with video drivers

[demm43]

My laptop is performing worse than the previous one. There should be a video card amd radeon 530, and with drivers either amd radeon 535dx or amd radeon r7 m340

[Echo_Lake]

@demm43

Thank you for posting on HP Support Community.
 

Don't worry! We are in your corner.

I understand that your HP notebook is not working correctly, to provide an accurate resolution, I need a few more details:

• What seems to be an exact issue with the Graphics card?

Keep me posted for further assistance.

[demm43]

Yes it is. I have installed the latest drivers from the hp site. the computer began to work faster, but not as it should, and even began to get very hot. I cleaned the insides of the laptop. changed the thermal paste on the video chip and processor. I do not know what to do. There are no answers to this problem anywhere. I hope at least here to find a solution to this problem.

[Echo_Lake]

@demm43

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the computer.

Run the HP PC Hardware Diagnostic tests to determine whether the computer is functioning properly.

• 1. Click on Download button and install the latest HP PC Hardware Diagnostics.

  Download

• 2. After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
• 3. The app opens to the main menu. Click System Tests.
• 4. Click the Run Once button and follow the instructions on the screen
• 5. If the hardware test passed, it indicates there is no Hardware Failure. In case, the test failed, it will display an error code.
  • You can use the HP Failure ID decoder to find out more information about the error code and find fur...

For more information on HP PC Hardware Diagnostics: Click here >.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[demm43]

Hey! thanks for the help, but it gave no results. The problem remained unresolved. I look forward to your further assistance!

[Echo_Lake]

@demm43

Thank you for posting back.

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[demm43]

Hi again. I rolled the computer back to factory settings and it did not give any results. Perhaps this problem is really insoluble. Who knows.

[demm43]

perhaps this is a problem with the definition of a discrete card. It kind of works in the task manager, but it doesn't work properly.

[Echo_Lake]

@demm43

Thank you for posting back.

I appreciate your effort! 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.

[demm43]

perhaps this is due to the bios. I have version 52 installed and I think that this is the case