problem with ,y rechargeable pen

[DrShaymaa]

My electronic pen, which came with the Hp laptop (spectre), it's a rechargeable pen, but I can't use it, it's unfunctional
so, please help me to let it work correctly
Best Regards,

Edited
Egypt
Edited
elshaimaa.emara@**bleep**.com 

[Jerry_57]

Hi @DrShaymaa,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP Wireless Rechargeable MPP2.0 Tilt Pen seems faulty or is not working with your HP Spectre laptop. Follow these steps to troubleshoot the issue:
 

Charge the Pen: First, ensure that your pen is charged. Attach the pen to the magnetic pen attachment and charger area located over the two microphones on your HP Spectre Foldable PC. The LED indicator will show the charging status:
 

• Blinking amber: Battery is low.
   
• Static amber: Pen is charging.
   
• Off: Pen is fully charged.

Location for Charging: Make sure you are placing the pen correctly in the designated charging area. It must be placed on the magnetic pen attachment and charger area, which is usually located over the two microphones.

Verify Connection: If you have just attached the pen to the charger and it won’t work, let it charge completely before attempting further use.

Reset Device: Sometimes a simple restart of your PC can resolve connectivity issues. Make sure the PC recognizes the pen by restarting your device.

Check Software and Drivers:
 

• Ensure that you have the latest software updates and drivers for your HP Spectre laptop. You can download the latest versions from the HP Support website: HP Customer Support - Software and Driver Downloads.
    

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support