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HP Recommended
HP Laptop - 15s-eq0010nb

Hi, i am trying to install windows back on my 15s-eq0010n loptop that previously was running linux. I have both a usb stick with the window installer program and ne with the drivers that i got from https://support.hp.com/be-nl/drivers/hp-15-e0000-laptop-pc-series/model/33849235?sku=9QB69EA

. When windows installer starts, it says that i need to install the drivers. When i try to do this it always gives an error and it seems like it cannot read the info from the usb stick. It once said that it needed a driver to be able to read the usb stick and after that i only got the message that something went wrong. I dont know how to fix this problem and i cannot find info on

 

3 REPLIES 3
HP Recommended
HP Recommended

Hi, I don't really understand what's going on in that question and the link in the answer doesn't work. I tried some stuff and it seems like it needs a driver for usb but I cannot find that. Do you perhaps know how I can find it? Thank you in advance

HP Recommended

Its likely not a driver for USB but a driver for the NVME SSD that is your "hard drive". This is what the site at the link says:

 

You need to download IRST drivers from the HP Software and Drivers web page and extract them to your USB drive, then you will need to select this driver for the installation to recognize the NVMe. You can see the tutorial on how to do it at this link.
https://support.hp.com/us-en/document/c06983517

 

Post back with any more questions. 

 

Addition: I see the link to the HP site is broken. Try this instead:

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/NVMe-not-detected-while-installing-windows-10...

 

 

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