• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-05-2023 05:52 PM

HP Recommended
Product: HP Spectre x360 - 13-ap0003ns

Hi, I have a HP Spectre x360 Convertible.

I've  been having issues with the keyboard and the touch screen, that sometimes work and sometimes don't. The keyboard is working in the startup menu, but then fail when Windows loads.

I run the HP hardware diagnosis and the keyboard test was not passed.

I also updated allkeyboard drivers.

I don't know what else to do!

Category:
1 REPLY 1

‎06-06-2023 08:05 AM

HP Recommended

I have the very same Spectre laptop model. I ran into weird issues after an update two days ago.  I did not have firmware issues as you did .

 

What I did was to go into settings and roll back the last two updates by using an older restore point. After that I  paused Windows updates.

 

I did notice that our Spectre x360-ap0000 laptops no longer have Windows 11 support.

 

In your case, I suggest plugging in a USB wired keyboard and then starting the notebook and then use Windows Restore as I did and then restart the laptop.

Don't forget to pause Windows updates.

 

Go to a restore point before the problem began.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->