• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎05-12-2025 09:23 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1018nl
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with my HP Pavilion - 15-ec1018nl notebook, often the CPU performance drops drastically to 0.39 GHz when plugged in, it returns to normal when on battery, as if it goes into protection... I tried downgrading from Windows 11 to Windows 10 and it worked for a while but now it's back to the way it was, what can I do?

Reply
5 REPLIES 5

‎05-12-2025 09:43 AM

HP Recommended

Hi @rob608 

 

first check if you have updated the BIOS, second check if this happens at high temperatures.

 

HP Pavilion Gaming - 15-ec1018nl Software and Driver Details

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Reply
Was this reply helpful? Yes No

‎05-12-2025 09:49 AM

HP Recommended

the BIOS is updated, it also happens when I turn it on cold

Reply
Was this reply helpful? Yes No

‎05-12-2025 09:51 AM

HP Recommended

verify that graphics drivers are up to date

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Reply
Was this reply helpful? Yes No

‎05-12-2025 09:56 AM

HP Recommended

Everything is up to date

Reply
Was this reply helpful? Yes No

‎05-12-2025 10:02 AM

HP Recommended

Enter the BIOS, on entry press the F5 or F9 key to load the BIOS defaults, then press F10 to save and exit. I have no other recommendation to make for this issue,

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.