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‎11-21-2023 09:47 AM

HP Recommended
Product: HP Dragonfly 13.5 inch G4 Notebook PC (6Q257AV)
Operating System: Microsoft Windows 11

One day new Dragonfly G4 Windows 11 Pro Version 23H2, unplugged overnight and battery drained to 41% from 100% the night before when plugged in. Tried to run HP PC Hardware Diagnostics to diagnose and Windows Program Compatability Assistant popped up message "A driver cannot load on this device Driver: etdsupp_20.0.sys  - A security setting is detecting this as a vulnerable driver and blocking it from loading. You'll need to adjust your settings to load this driver." The Learn More button says "See if updated compatible driver is available through Windows update or driver manufacturer".  Downloaded and installed all driver updates that were detected as needing updating.  Downloaded and installed latest HP Support Solutions program. Same issue with running HP PC Hardware Diagnostics. The other related pop up Error window states "FAILURE (start ETDi Support Driver 20.0: StartService (2148204812) - A certificate was explicitly revoked by its issuer."  Any advice before I do the other recommended thing - "Turning off Memory Integrity setting in Windows Security" ?

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