"HP Laptop Carepack / Extended Warranty Activation Concerns"

[rajiv-nagare]

Namaste😊,

On October 2, 2022, I purchased a two-year extended warranty care pack along with my HP laptop on Amazon.

However, my request to register the extended warranty pack with one of HP's suppliers has been pending for more than a month. Their representative has consistently mentioned portal issues and has been urging for a refund, which I am not interested in.

In the meantime, my first-year warranty has expired.

I require your assistance with the following inquiries:

Question 1: Whom should I contact to escalate this matter and ensure the activation of my care pack?

Question 2: Does HP have established procedures to address customer concerns and ensure a fair resolution in situations like mine?

Question 3: If my laptop experiences technical issues, will it be covered under HP's warranty if I provide the purchase invoice for the care pack?

[A_Gayathri]

Hi @rajiv-nagare,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Laptop Carepack / Extended Warranty Activation Concerns. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!