"Parts or no parts : that is the question"

[GiveusaPart]

"Parts or no parts : that is the question"

Does HP happily sell their trillions of products to retail consumers and provide a detailed Service Manual listing all the replacement parts but fail make it explicilty clear to the customer that they don't sell the parts to retail consumers directly?

I mean what type of company sells me a nice shiny new Intel 10th Gen laptop with space for a secondary SDD but when I open it up find HP have chosen not to provide any HDD sata connector or hard drive enclosure.  To rub salt in the wounds, they wont sell me or anyother  retail customer the parts to add one myself.

Personally I find this wrong on multiple levels.

[EddyK]

Hello @GiveusaPart,

I personally think that going as far as including the optional SATA connector and hard drive enclosure in a consumer level laptop when the majority of users will probably not take advantage of the additional secondary storage slot anyway, is overly generous and unnecessary.

Furthermore, you can find parts through the HP Parts Store. You'll find the majority of parts available there but it's common for them to be back-ordered. If you input your HP notebook PC's model number in HP Partsurfer, it'll automatically list all parts associated with the model and provide purchasing options, if available.

HP also has authorized parts partners:

North America

Latin America

Rest of the World

Kind regards,

Eddy

[GiveusaPart]

Thanks for the links to authorised resellers  EddyK.  I'm EMEA.

My personal perspective is that in over 40 years of buying laptops I have never ever come across the situation where I buy a new retail pre-assembled laptop to find it does not have a basic Sata HDD cable and drive bay included as standard.  I need to go find these 2 parts and buy them myself.

Off course I used Part Surfer as directed and came up blank as was a non orderable part for my region (UK). I even tried US out of interest, any most parts listed as non orderable.  No surprise, as I now know any part number with a preceding L pretty much means NOT available from the HP Parts Store. Which for my model and I imagine the same across most of HP laptop range means pretty much most parts except for DIMM, SSD, Batteries etc .

I can get the offical part number and it is stocked by a authorised Uk reseller.  But £36.60 for a sata cabe is a pure ripoff.

My take from all this :

I,  like many other thousands of HP customers before and no doubt to come will fall foul of this HP spare part charade/illusion that you can get the spare parts from the HP Store.  You can't.  Be upfront and honest and treat your customers with respect.  I won't be a repeat customer due to this nonsense.  Even Dell and Acer play fairer! 

Some experts on the forum should also not perpetuate this myth of buying the spare parts directly form HP using the Part Surfer.  At best the tool is useful for getting you a parts list with part nos but sure you can get this from your Service Manaual anayway so Part Surfer is just another source of frustration in the HP customer's journey of disullisionment  and ultimately disappointment 😞